Returns & Exchanges

We have a 30-day return or exchange policy, which means you have 30 days after receiving your item to request a return or exchange. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags/stickers still on (if applicable). 

To start a return or exchange, you can contact us at info@gtf-outside.com. If your return is accepted, please send your item to the address below. 

You can always contact us for any return and exchange questions at
info@gtf-outside.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
Once we receive your unworn product, we'll issue your refund or exchange in 2 to 7 business days. You'll receive an email confirmation once the return process is complete.

 
Please mail items for refund or exchange to:
GTF Outside
Box 1561 Stn Main
Okotoks, AB  T1S 1B5